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Senior Officer, Applications Support

Amret is a leading micro-finance institution and one of the top 10 financial institutions in Cambodia. It has prestigious international shareholders, is a full subsidiary of the Advans group and has earned a respected national and international reputation as a responsible and innovative institution. Throughout its evolution, Amret has remained true to its mission – to provide underserved clients with financial services tailored to their needs.

Location : Head Office (01 Position)

Job Introduction

To Manage and drive digital channels applications (ATM, Mobile Banking, MFS, E-wallet, Bill Payment, …) operations, support and work with Supervisor as well as Manager to ensure the operation, performance, reliability of services are excellence through consistent and effective service delivery and continuous improvement.

Job Description

  • Implements and reports on production systems and service operations (mobile Banking, Mobile Financial Services (MFS), ATM Switch, related reporting syste), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL Standards to offer proactive, secure and hgih quality services;
  • Monitors Services, MFS, AMT switch and reporting system KPIs, and reporting on exceptions and corrective actions initiated;
  • Troubleshoots problem and propose solutions for issues related to production systems, validate with respective manager before applying the validated solution;
  • Provide second level technical support and collaboration with third level support to MFS, ATM Switch and reporting system and interface with Temenos for vendor support to resolve issure based on agreed internal and external SLAs.

Job Requirements

  • Degree in Information Technology or related fields;
  • Minimum 02 years’ experience in IT programming preferably in financial service industry;
  • Experience in Unix commands and technical support background;
  • Knowledge in T24 development, or other core banking system are preferable;
  • High commitment and able to work under pressure;
  • Good verbal and written communication in both Khmer and English.

Closing Date: 13-Jul-2020

Click here for more information

How to apply

jobs@amret.com.kh
Head Office: +855 (0) 12 635 150
Provincial Office: +855 (0) 12 992 132 / +855 (0) 70 700 123

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Chan Pheaktra

លោក ចាន់ ភក្ត្រា គឺជាអ្នកនិពន្ធមួយរូបផ្នែកសន្តិសុខបច្ចេកវិទ្យាព័ត៌មាន ដោយផ្តោតទៅលើព័ត៌មានទូទៅ។ លោកចូលចិត្តស្រាវជ្រាវ និងចែករំលែកចំណេះដឹងថ្មីៗស្តីអំពីបច្ចេកវិទ្យាផងដែរ។ ទន្ទឹមនឹងនេះ លោក ភក្ត្រា ក៏មានចំណេះដឹងខាងផ្នែកឌីជីថលម៉ាឃីតធីង (Digital Marketing) ផងដែរ។

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