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Position: Senior Officer, ATM and Card

Amret is a leading micro-finance institution and one of the top 10 financial institutions in Cambodia. It has prestigious international shareholders, is a full subsidiary of the Advans group and has earned a respected national and international reputation as a responsible and innovative institution. Throughout its evolution, Amret has remained true to its mission – to provide underserved clients with financial services tailored to their needs.

Location: Head office

Job Introduction

  • To support ATM project manager in coordinating and following up with all related parties to deliver result based the project plan. She/he is also responsible to handle UAT testing and coordination on ATM placement following the time frame and to monitor daily operation of ATM performance and cash balance to ensure smooth ATM services.

Job Description

  • Coordinate with ATM project related parties (Risk, IT, Finance and Legal unit) on producing business requirement, functional specification and technical specification document to have clear expectation for vendor;
  • Works closely with vendors, IT team and other related parties regarding card, receipt, ATM maintenance and troubleshooting to ensure ATM machine is performing properly;
  • Plan the UAT testing, develop test scenarios and test cases for ATM application, and perform UAT testing to make sure the system is applicable to real scenarios and in accordance to the requirement;
  • Develop on ATM and card manual, procedure and guideline such as cash loading, ATM reconciliation, cash monitoring, PIN and Card management, etc. to have proper processes and maintain high level of security as well as provide training to related staff;
  • Handle ATM related incidence and fraudulent issues to maintain both customer and company interest;
  • Monitor daily cash balance and ATM service quality to ensure there is enough cash for the transaction and on-going service providing to clients without any interruption;
  • Analyze the ATM transaction performance and make recommendation.

Job Requirements

  • At least 2 years of experiences in electronic banking (especially working in Card production and ATM support) understanding of ATM/card infrastructure, policies and procedure establishment;
  • At least 1-2 years of team and project management experience;
  • Good banking products knowledge;
  • Academic qualification (at least Bachelor degree) in Banking or related fields;
  • Good command in English both writing and speaking (is a plus);
  • Computer literacy (PPT & MS office).

Closing date: 14-Dec-2020

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For more information, please contact our recruitment team:
Head Office+855 (0) 12 635 150  
Provincial Office+855 (0) 12 992 132 / +855 (0) 70 700 123

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